Pontivia Commerce

Privacy Policy

Effective Date: 23rd September 2025

Pontivia Commerce (“Pontivia”, “we”, “our”, “us”) is a service brand operated by Sock Snob UK Ltd (company number 08856446), registered in England & Wales with its registered office at 19c Meridian North, Meridian Business Park, Leicester, LE19 1WR, United Kingdom.

We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website and associated services. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and, where relevant, the California Consumer Privacy Act (“CCPA”).

1. Data Controller

The data controller responsible for your personal data is:

Sock Snob UK Ltd
 19c Meridian North
 Meridian Business Park
 Leicester
 LE19 1WR
 United Kingdom

For all privacy-related enquiries, please contact us at:
 📧 enquiries@pontivia-commerce.com

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity and Contact Data – name, email address, telephone number, billing/shipping addresses.

  • Order and Transaction Data – purchases made through our marketplace accounts, payment confirmations.

  • Marketing and Communications Data – your preferences for receiving newsletters, promotions, and other marketing communications.

  • Technical and Usage Data – IP address, browser type, device identifiers, operating system, website usage statistics (via cookies and analytics).

  • Correspondence Data – any information provided when contacting us directly.

We do not knowingly collect personal data from children under the age of 18.

3. How We Collect Data

Personal data may be collected in the following ways:

  • Directly from you when you complete forms, subscribe to newsletters, or contact us.

  • Automatically via cookies, analytics tools, and other tracking technologies on our WordPress site.

  • Indirectly from third parties, such as payment processors, marketplace platforms, or logistics partners.

4. Purposes of Processing

We use your personal data for the following purposes:

  • To fulfil and deliver orders placed via our marketplace accounts.

  • To provide customer service and support.

  • To send you newsletters, promotional offers, and marketing materials (where you have opted in).

  • To analyse and improve the performance and functionality of our website and services.

  • To detect and prevent fraud or misuse of our services.

  • To comply with legal, accounting, and regulatory obligations.

5. Lawful Bases for Processing (UK GDPR)

We rely on the following lawful bases when processing your personal data:

  • Contractual necessity – processing necessary to fulfil an order or provide requested services.

  • Consent – for direct marketing and non-essential cookies, which you may withdraw at any time.

  • Legitimate interests – including fraud prevention, business operations, and website optimisation.

  • Legal obligation – compliance with statutory or regulatory requirements (e.g., tax laws).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate essential website functionality.

  • Analyse traffic and usage patterns.

  • Support marketing and advertising campaigns.

You can manage or disable cookies through your browser settings. For further detail, please see our Cookie Policy [link to separate page if available].

7. Disclosure of Personal Data

We only share personal data with trusted third parties where necessary, including:

  • Payment service providers (e.g., Stripe, PayPal, Amazon Pay).

  • Marketplace operators (e.g., Amazon, eBay, Walmart).

  • Logistics and fulfilment providers (e.g., Royal Mail, DHL, Evri, third-party warehouses).

  • Analytics and advertising partners (e.g., Google Analytics, Meta).

  • Professional advisers (lawyers, accountants, auditors).

  • Regulatory authorities where required by law.

We do not sell personal data to third parties.

8. International Data Transfers

Where data is transferred outside the UK/EEA (for example, to service providers located in the United States), we ensure that appropriate safeguards are implemented, such as Standard Contractual Clauses approved by the European Commission or UK ICO.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements. Typical retention periods are:

  • Order and transaction records – 6 years from the end of the relevant financial year.

  • Marketing data – until you withdraw consent or unsubscribe.

  • Technical/analytics data – generally no longer than 24 months.

10. Your Rights

Under data protection law, you have the following rights:

  • Access – to request a copy of the personal data we hold about you.

  • Rectification – to correct inaccurate or incomplete information.

  • Erasure – to request deletion of your personal data where lawful.

  • Restriction – to limit how we process your data.

  • Data portability – to receive your data in a machine-readable format.

  • Objection – to object to processing, including direct marketing.

  • Withdraw consent – where consent is the lawful basis for processing.

To exercise your rights, please contact us at enquiries@pontivia-commerce.com.

If you are located in California, you also have rights under the CCPA, including the right to request disclosure of the categories of data we collect, to request deletion of your data, and to opt out of the sale of personal information (note: we do not sell data).

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

11. Security of Personal Data

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure, or destruction.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised effective date.

13. Contact Information

If you have any questions about this Privacy Policy or our handling of your personal data, please contact:

📧 enquiries@pontivia-commerce.com
 📮 Sock Snob UK Ltd, 19c Meridian North, Meridian Business Park, Leicester, LE19 1WR, United Kingdom